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- Player’s account is inaccessible due to authentication issue.
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- Player’s winnings withdrawal was blocked.
The player from Ukraine is criticizing withdrawal process together with particularly high fees. The player from Algeria is experiencing a problem withdrawing money from the casino. We did not find 1xBet Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers.
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- The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars.
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I’ve spent a few evenings trying my luck at their blackjack tables and can vouch for the fun and secure experience. The player requested a withdrawal and sent all the documents needed for verification. He had been waiting for over three weeks for it to process without any progress.
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The player from France had requested a withdrawal less than two weeks before submitting this complaint. The player claimed that the online casino confiscated his winnings of €49.32 from a welcome bonus, suspecting him of having multiple accounts. He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem.
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Player’s account is inaccessible due to authentication issue.
The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process. Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information. After a lengthy back-and-forth, the casino’s Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue.
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The issue was resolved as the player confirmed receipt of her winnings. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at 1xBet Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of 1xBet Casino to be average. Register with 1xBet and use our code to claim up to 130% first deposit bonus 1xbet is one of the hottest bookies when it comes to bonuses and rewards. With Wikiwallet, you can get a 130% bonus for your first deposit to the website.
In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof.
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As the player’s funds were not withheld, we did not assist further. The player from Turkey had difficulty completing the verification process at the casino. The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.
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The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review.
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The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent. The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The player from Argentina has difficulty withdrawing his winnings of 80 USD. After complying with the betting requirements, the casino is asking for documents.
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The player from Argentina has deposited money into casino account but the funds seem to be lost. The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’.
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Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’.
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However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills.
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The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved. The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn’t compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn’t require further help. The player from India had experienced issues with a deposit.
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It is possible to share the data directly here, with your reply, or by sending them to my email address (). I’ll try my best to help you with the issue by contacting the casino. Thank you very much, etrue1995, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas () who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. The player from Argentina was frustrated by the casino’s persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint. We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification. However, the player did not respond to our messages and questions.
We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had his account with 1xBet blocked for nearly two years. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000. We attempted to investigate the issue, but due to the player’s lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint. It had been 12 days without any resolution or clear reasoning for the freeze.
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We rejected the complaint because the player closed their account on casino.guru. Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players.
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Player’s winnings withdrawal was blocked.
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The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. The player from Argentina, who had been betting regularly for several months, was unable to withdraw winnings from a recent bonus. Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences.
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The complaint was rejected because the player did not respond to our messages and questions. The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account.
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However, their support team is not responding to the player’s queries. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand had been struggling to self-exclude from 1xBet.
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The player had been willing to cooperate fully with the casino’s verification process, although he had found the request for crypto wallet data nonsensical. After the Complaints Team had advised him to follow the casino’s instructions, the player’s issue had been successfully resolved and his complaint had been closed. This is a prize that shows the loyalty of 1xBet to its customers. Each brand-new who opens bonus bank account gets some promo cash. The bettor needs to get a innovative account and then move forward with placing a deposit.