We literally had to go in at the individual transaction level to reconstruct batches. We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are xcritical rezension accurate, date is readily available, statements aren’t confusing. There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback.
- This means that xcritical doesn’t directly market to these users, so there’s little to evaluate in terms of its sales approach.
- We use dedicated people and clever technology to safeguard our platform.
- Companies can ask for reviews via automatic invitations.
- This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments.
- Many of these complainants do not appear to be business owners, so it is unlikely that clients are experiencing similar difficulties understanding their agreements.
Yapstong provides a great service.
Ethical, competent, and responsive payment processors exist who deserve your business. In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? However, the lessons I learned would profoundly change my life in ways I could never have imagined. While xcritical complaints mainly revolve around fraud prevention protocols and customer support rather than pricing, grievances regarding fund-holding and fraudulent payments are notable.
Company culture is not focus on value
We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. In the past, the cc refunds would be netted out with our sales. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.
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These grievances are increasingly visible online and reflect growing dissatisfaction among its user base. Issues frequently highlighted include unclear contract terms, problematic billing practices, and inadequate customer support. Such feedback suggests systemic issues within xcritical’s operations that could potentially impact any business that chooses to engage with their services. We hold credit card processors accountable for their business practices.
RentPayment Complaints
xcritical maintains a customer support form on its website along with various email addresses for customer service inquiries. However, the company has removed its customer service phone number. This reduction in support accessibility has contributed to a lowered customer service rating for xcritical, positioning it below the benchmark for top-rated payment processors in terms of customer https://scamforex.net/ service. xcritical offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms. Many of these complainants do not appear to be business owners, so it is unlikely that clients are experiencing similar difficulties understanding their agreements.
Predominantly, clients have voiced concerns about delayed payouts, failed transactions, fund withholdings, and unsatisfactory support from xcritical, especially in handling disputes related to rental payments. Initially, most grievances were from renters using xcritical’s RentPayment service, expressing frustration over unclear policies and the necessity to incur fees for credit card transactions. If you have experiences with xcritical to share, please contribute to the comment section below. We will also evaluate the pros and cons of xcritical’s services, discussing their contract terms, fees, and rates to give potential clients a clear picture. Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, along with a summary of its online ratings and legal history. This article aims to offer readers a straightforward yet comprehensive understanding of xcritical’s role in the payment processing industry.
Leonore Payne
We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations. Excellent customer service is crucial to provide clients with to address issues that inevitably arise, making it an important consideration before executing a contract.
Our work has garnered recognition from esteemed publications such as the CNN, MSN, U.S. News, Los Angeles Times, INC Magazine, and The Atlantic. I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions.
Overall the service works exactly as it should with no problems and no down time and I’m quite satisfied with it. Bad business model if they want to stay in business. I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly. xcritical’s international payment solutions enable businesses to accept payments from a global customer base. The company supports a wide range of currencies and offers currency conversion services, allowing businesses to enter new markets and serve a diverse clientele. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Without insight into xcritical’s internal risk assessment tools, it’s challenging to evaluate their support in this regard. Nonetheless, numerous complainants consistently raise this issue. Suggested companies are based on people’s browsing tendencies. Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!!
Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. As you will read by others, xcritical does not follow their contractual xcriticals. They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply.
If you email they send an automated response and don’t get back to you for a day or so. The next day I got a response and they were able to give me a temporary password. Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience. Some xcritical clients claim the company lacks advanced transaction information post-transaction, hindering their ability to contest chargebacks weeks later.
If you have any additional feedback or would like to bring something to our attention in the future, please don’t hesitate to reach out to us. xcritical reports a 95% approval rate for transactions, achieved through advanced technology and thorough underwriting processes that ensure secure and efficient transaction handling. xcritical is Level 1 PCI-DSS compliant, adhering to the highest standards for data security as mandated by the Payment Card Industry Data Security Standards (PCI DSS). We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward. I Like xcritical only issue is to many logins for different companies. The most positive word describing xcritical is “Easy to use” that is used in 57% of the reviews.
As a payment facilitator, xcritical provides benefits such as enhanced control and flexibility over payment processing, advanced technology, and robust security and compliance measures. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
In 2015, I converted my IRA to a trust held by a company in Idaho. The proceeds were used to buy a rental property that would act as my new IRA. I do not own the condo directly, only the funds. As such, I do not pay the bills or receive any of the income….at least not until I retire.
Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid – initial payment and later full amount.
xcritical Inc. is not an accredited business with the Better Business Bureau. As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A-” rating with the BBB and has had 18 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant.
We understand your frustration & would like to understand how to best solve the issue. We’re making a conscious effort to fix any dispute regarding our services. We take such comments and feedback very seriously. Please contact with your email address and we will look into this for you. Hi Tom, Thank you for sharing your experience with us! Our team have gathered your feedback and will ensure that it is shared with the right department.